The Ann Hanoi Hotel & Spa

Privacy Policy of Safar Dream

Effective Date: May 01, 2025

1. Introduction

Safar Dream ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website safardream.com, use our services, or engage with us in other ways.

2. Definitions

·       Personal Information: Any information that identifies, relates to, describes, or could reasonably be linked to a particular individual.

·       Processing: Any operation performed on personal information, whether or not by automated means.

·       Data Subject: An individual whose personal information is processed.

·       Third Party: Any person or organization other than the data subject, Safar Dream, or Safar Dream’s agents.

3. Information Collection

We collect personal information in the following ways:

3.1 Information You Provide to Us

·       Account Registration: Name, email address, phone number, and password.

·       Booking Information: Travel details, payment information, passport details, and preferences.

·       Customer Support: Communications with our support team, including emails and chat transcripts.

3.2 Information We Collect Automatically

·       Device Information: IP address, browser type, operating system, and device identifiers.

·       Usage Data: Pages visited, links clicked, and other actions taken on our website.

·       Location Data: Geolocation information based on your IP address or mobile device settings.

3.3 Information from Third Parties

·       Business Partners: Information from travel partners, payment processors, and marketing affiliates.

·       Social Media: Information from your social media profiles if you connect them to our services.

4. Types of Data Collected

·       Identification Data: Name, email address, phone number, and mailing address.

·       Payment Information: Credit card details and billing address.

·       Travel Preferences: Accommodation choices, travel history, and special requests.

·       Device and Usage Data: IP address, browser type, interaction logs, and cookies.

5. Purpose of Data Processing

We process your personal information for the following purposes:

·       Service Delivery: To facilitate bookings and provide customer support.

·       Communication: To send confirmations, updates, and promotional materials.

·       Improvement: To enhance website functionality and user experience.

·       Legal Compliance: To adhere to legal obligations and respond to lawful requests.

6. Legal Basis for Processing

We rely on the following legal bases for processing your personal information:

·       Consent: You have given clear permission.

·       Contractual Necessity: Processing is required for service provision.

·       Legal Obligation: Compliance with laws and regulations.

·       Legitimate Interests: Processing is necessary for business interests, balanced against your rights.

7. Data Sharing and Disclosure

We may share your personal information with:

·       Within Safar Dream: Sharing among departments for service fulfillment.

·       Third-Party Service Providers: Payment processors, IT services, and marketing agencies.

·       Legal Authorities: When required by law or to protect rights and safety.

·       Business Transfers: In events like mergers or acquisitions.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law

10. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

11. User Rights

You have the following rights regarding your personal information:

·       Access: Right to view personal data held.

·       Rectification: Correct inaccurate or incomplete data.

·       Erasure: Request deletion of data.

·       Restriction: Limit processing under certain conditions.

·       Data Portability: Obtain and reuse data across services.

·       Objection: Oppose processing based on legitimate interests.

12. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

14. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

15. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Safar Dream

Angle Avenue Med VI et Rue Malton, NEW CENTER - Résidence ESSAADA A, N° 34-A,, 90000 - Tangier

Email: contact@safardream.com

Phone: +212661810810

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below. These definitions are intended to ensure clarity and consistency throughout this document and to help all users understand how specific terms are used in relation to Safar Dream’s data practices.

2.1 “Personal Information” or “Personal Data”

Refers to any information that relates to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more factors specific to that person’s physical, physiological, genetic, mental, economic, cultural, or social identity.

Examples include, but are not limited to:

·       Full name

·       Email address

·       Phone number

·       Passport or national ID details

·       Payment information

·       Travel preferences

·       IP address or device identifiers

2.2 “Processing”

Any operation or set of operations performed on personal data, whether or not by automated means. This includes collecting, recording, organizing, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating, aligning, combining, restricting, erasing, or destroying data.

2.3 “Data Subject”

The natural person to whom the personal data relates. This may include customers, website visitors, travel agents, business partners, or other users interacting with Safar Dream’s Services.

2.4 “Controller”

The entity that determines the purposes and means of the processing of personal data. For the purposes of this policy, Safar Dream is the controller of your personal data unless otherwise specified.

2.5 “Processor”

A natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller. For instance, third-party service providers such as payment gateways or email marketing platforms may act as processors.

2.6 “Third Party”

Any natural or legal person, public authority, agency, or body other than the data subject, controller, processor, or persons who, under the direct authority of the controller or processor, are authorized to process personal data. This includes our travel suppliers, partner agencies, government authorities, and affiliates.

2.7 “Consent”

Any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2.8 “Cookies”

Small text files placed on your device by a website or app that store certain information, such as login credentials, site preferences, and tracking data. They help us improve user experience, analyze trends, and deliver personalized content.

2.9 “Anonymization”

The process by which personal data is altered so that the individual is no longer identifiable, either directly or indirectly. Once anonymized, the data is no longer considered personal and is outside the scope of privacy legislation.

2.10 “Pseudonymization”

The processing of personal data in such a way that the data can no longer be attributed to a specific individual without the use of additional information, which is kept separately and subject to security measures.

2.11 “Applicable Data Protection Laws”

Refers to all relevant privacy and data protection laws, regulations, directives, and rules applicable to Safar Dream’s processing of personal data. This may include, but is not limited to:

·       The General Data Protection Regulation (GDPR) of the European Union

·       The California Consumer Privacy Act (CCPA)

·       The UK Data Protection Act

·       Local privacy laws in jurisdictions where Safar Dream operates

3. Information We Collect

Safar Dream collects various types of personal and non-personal information to provide, operate, improve, and personalize our travel-related services. This section outlines the categories of information we collect, the methods of collection, and the contexts in which the information is gathered.

We may collect your information directly from you, through automated technologies, or from third parties with whom we collaborate. The nature and extent of the information collected may vary depending on your interaction with us—whether you are making a booking, browsing our website, subscribing to a newsletter, or contacting our support team.

3.1 Information You Provide to Us Directly

We collect information that you voluntarily provide when you:

·       Make a booking for flights, hotels, transfers, or tours

·       Register or create an account with us

·       Subscribe to newsletters or promotional content

·       Fill out online forms, surveys, or feedback requests

·       Contact our customer service team via email, phone, or chat

·       Apply for a job or partnership

·       Participate in promotions, contests, or marketing events

The information you may provide includes:

·       Full name

·       Email address

·       Phone number

·       Date of birth

·       Gender

·       Postal address and billing address

·       Passport or identification details (when required for travel arrangements)

·       Payment and credit card information

·       Travel preferences (e.g., dietary needs, room types, seating preferences)

·       Emergency contact details

·       Special requests related to accessibility, accommodations, or services

3.2 Information Automatically Collected

When you use our Services, we may automatically collect certain technical and usage information through cookies, log files, web beacons, and similar technologies. This information helps us understand how users interact with our platform and improves performance and security.

This may include:

·       IP address

·       Browser type and version

·       Device type and operating system

·       Geographic location (based on IP or GPS, with consent)

·       Referring URL or website

·       Pages visited and features used

·       Time and date of access

·       Clickstream data and user interactions

·       Language and timezone settings

3.3 Information We Receive from Third Parties

We may receive your information from third-party sources that are authorized to share it with us, such as:

·       Travel agencies and booking partners

·       Payment processors

·       Airlines, hotels, and transportation companies

·       Marketing and advertising partners

·       Identity verification or fraud prevention services

·       Social media platforms (if you interact with us via social media)

This may include:

·       Updated contact details

·       Booking or reservation details made on external partner platforms

·       Travel history or loyalty program details

·       Social media profile information (if linked to our platform)

3.4 Information from Mobile Devices

When you use our mobile application, we may collect additional data including:

·       Mobile device identifiers (e.g., Device ID, Advertising ID)

·       Location data (GPS, Wi-Fi, or cellular)

·       App usage statistics

·       Mobile operating system and version

You may choose to disable location services or restrict data sharing via your device settings.

3.5 Sensitive Personal Information

In certain cases, we may need to collect sensitive personal data to provide you with specific services or comply with legal obligations. This may include:

·       Health-related information (e.g., if you request wheelchair assistance or declare medical conditions)

·       Religious or dietary preferences (for meal requests)

·       Passport and visa documentation

·       Biometric or identification documents for verification

We collect this information only where necessary, with your explicit consent, and in compliance with applicable data protection laws.

3.6 Children’s Information

Our Services are not intended for children under the age of 16 (or the minimum age required by applicable law). We do not knowingly collect personal data from children without verified parental or legal guardian consent. If we become aware that we have inadvertently collected data from a child without proper authorization, we will take steps to delete it promptly.

4. How We Use Your Information

Safar Dream uses the information we collect to provide exceptional travel services, fulfill our contractual obligations, comply with legal requirements, and improve the overall user experience. We are committed to using your personal data lawfully, fairly, and transparently, only for purposes that are necessary and relevant to your interaction with our Services.

Below is a breakdown of the key purposes for which we use your personal information:

4.1 To Provide and Manage Travel Services

We use your information to facilitate and manage travel-related services, including:

·       Processing bookings for flights, hotels, transfers, activities, and packages

·       Communicating with you about your reservations, confirmations, or changes

·       Providing customer support before, during, and after your trip

·       Issuing travel documentation such as itineraries, e-tickets, and vouchers

·       Managing payments, refunds, and financial transactions

·       Handling special requests and accommodations (e.g., dietary, medical, accessibility)

4.2 To Personalize and Improve Your Experience

We aim to tailor our Services to your preferences and travel behavior by using your information to:

·       Recommend customized travel packages or offers based on your interests

·       Show relevant content, destinations, and promotions

·       Remember your travel preferences, language settings, or login details

·       Optimize user experience on our website and mobile application

4.3 To Communicate with You

We use your information to contact you for various reasons, including:

·       Responding to inquiries, complaints, or support requests

·       Sending booking updates, alerts, reminders, or check-in notifications

·       Delivering surveys to understand satisfaction and gather feedback

·       Sending newsletters, offers, or promotional messages (only with your consent)

·       Inviting you to participate in contests, loyalty programs, or referral campaigns

You may opt out of marketing communications at any time via unsubscribe links or contact preferences.

4.4 For Business Operations and Analytics

We analyze data to maintain and improve our internal operations, products, and services:

·       Monitoring platform usage, performance, and technical issues

·       Analyzing trends, customer behavior, and travel demand patterns

·       Developing new products and improving service quality

·       Conducting market research, business forecasting, and performance reviews

We use aggregated or anonymized data for these purposes where possible.

4.5 For Security and Fraud Prevention

Your data helps us detect and prevent suspicious activity and protect the integrity of our platform:

·       Verifying identities during bookings or payments

·       Monitoring access to accounts and systems

·       Preventing fraud, cyberattacks, and unauthorized use

·       Investigating potential misuse or violations of our terms

We may work with external vendors and law enforcement as needed.

4.6 To Comply with Legal Obligations

We may use or disclose your information where required by applicable laws, including:

·       Immigration and customs regulations

·       Tax, accounting, and auditing requirements

·       Anti-money laundering or anti-terrorism compliance

·       Responding to court orders, subpoenas, or legal requests

We process this data based on legal obligation or public interest.

4.7 With Your Consent (When Required)

In certain cases, we will process your information based on your explicit consent. This includes:

·       Sending marketing communications

·       Collecting sensitive health or biometric data

·       Sharing information with third-party partners not directly involved in your bookings

·       Using cookies or trackers for behavioral advertising

You have the right to withdraw consent at any time, without affecting the legality of prior processing.

5. Sharing and Disclosure of Information

Safar Dream respects your privacy and is committed to handling your personal information with the highest standards of confidentiality and care. We only share your data when necessary for the delivery of our Services, for legal compliance, or with your consent. This section explains the categories of third parties with whom we may share your information and the circumstances in which such disclosure occurs.

5.1 Service Providers and Travel Partners

We may share your personal information with third-party service providers who assist us in delivering our travel services. These entities act as processors on our behalf and are bound by contractual obligations to protect your data.

Examples include:

·       Airlines, hotels, cruise lines, and tour operators

·       Transfer and transportation providers

·       Travel insurance providers

·       Destination management companies

·       Global distribution systems (GDS) and booking platforms

·       Customer support, ticketing, and live chat service providers

·       Payment processors and banking institutions

These providers require your personal data to fulfill your bookings, issue travel documents, or deliver services during your trip.

5.2 Business Partners and Affiliates

We may share information with trusted business partners or affiliates with whom we jointly offer services, promotions, or travel packages. This may include:

·       Partner travel agencies

·       Local tourism companies

·       Loyalty and reward program partners

·       Marketing and advertising partners (only with your consent)

In such cases, your information will only be used for the agreed purposes and in accordance with this Privacy Policy or a comparable level of protection.

5.3 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request, including:

·       Compliance with immigration, customs, or visa requirements

·       Response to court orders, subpoenas, or regulatory inquiries

·       Cooperation with law enforcement investigations

·       Prevention of fraud, criminal activity, or threats to national security

Where appropriate, we will notify you of such disclosures unless legally restricted from doing so.

5.4 Protection of Rights and Safety

We may disclose personal data when we believe in good faith that such action is necessary to:

·       Enforce our terms and conditions

·       Protect the safety, rights, or property of Safar Dream, our users, or the public

·       Investigate and prevent fraud or security breaches

·       Resolve disputes or address claims

5.5 Corporate Transactions

In the event of a corporate transaction, such as a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to a third party involved in the transaction. We will ensure that any such party is obligated to protect your personal information in accordance with this Privacy Policy.

5.6 International Data Transfers

Due to the global nature of travel, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your own.

When we transfer your information internationally, we ensure:

·       The presence of adequate data protection safeguards (e.g., Standard Contractual Clauses)

·       That transfers are necessary for the performance of a contract or with your explicit consent

·       That your rights are respected regardless of the jurisdiction

5.7 With Your Consent

In all other cases not described above, we will only share your personal data with your explicit, informed consent. You may withdraw this consent at any time.

6. Data Retention

At Safar Dream, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We apply clear data retention policies based on the type of information, its intended use, and applicable legal, regulatory, and contractual obligations.

6.1 Retention Periods by Purpose

We retain your information for the following durations, based on specific categories:

Purpose of Processing

Examples of Data

Retention Period

Booking and service fulfillment

Name, contact details, travel documents, payments

Up to 10 years (for legal/accounting purposes)

Customer support and inquiries

Emails, call logs, support tickets

3–5 years

Marketing and newsletters

Email address, preferences

Until you unsubscribe or withdraw consent

Account management

Login credentials, preferences

As long as the account is active

Legal compliance and dispute resolution

Contracts, consent records, communications

As required by applicable laws (up to 10 years)

Analytics and business improvement

Usage data, feedback

2–3 years (anonymized if retained longer)

6.2 Criteria Used to Determine Retention Periods

We determine how long to keep your data based on:

·       The nature and sensitivity of the data

·       The purposes for which it is processed

·       The potential risk of harm from unauthorized use

·       Applicable legal, regulatory, or contractual requirements

·       Industry best practices and operational needs

6.3 Data Anonymization and Aggregation

Where feasible and appropriate, we may anonymize or aggregate personal data so that it no longer identifies you. In such cases, we may retain the anonymized data indefinitely for statistical analysis, business intelligence, and service improvement purposes.

6.4 Deletion or Disposal of Data

Once the retention period has expired or the data is no longer required:

·       We will securely delete or destroy the data

·       Physical records will be shredded or incinerated

·       Digital data will be permanently erased or anonymized using secure methods

If deletion is not immediately possible due to technical limitations (e.g., backups), we will isolate the data and ensure it is not used for any further processing.

6.5 Your Right to Request Deletion

You may request the deletion of your personal data at any time under applicable data protection laws (see Section 9: Your Rights and Choices). We will comply with such requests unless we are required to retain the data for legal, regulatory, or legitimate business reasons.

7. Data Security

At Safar Dream, the security and confidentiality of your personal data is a top priority. We implement a comprehensive range of administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, alteration, or destruction.

7.1 Security Measures We Implement

We take appropriate steps to ensure the security of your data, including but not limited to:

·       Encryption: Sensitive information (e.g., payment details, passwords) is encrypted in transit and at rest using secure protocols such as SSL/TLS and AES-256.

·       Access Controls: Access to personal data is restricted to authorized employees and partners who require the information to perform their duties. Access is managed through strong authentication and role-based permissions.

·       Secure Data Centers: Our systems are hosted in secure facilities that are protected by firewalls, intrusion detection systems, and 24/7 monitoring.

·       Regular Security Audits: We conduct periodic risk assessments, penetration tests, and security reviews to identify and address potential vulnerabilities.

·       Data Minimization: We only collect and store the minimum amount of personal data necessary for our operations, reducing the risk of misuse.

·       Monitoring and Logging: Activities within our systems are logged and monitored to detect and respond to unusual behavior or unauthorized attempts to access information.

·       Secure Development Practices: Our systems and websites are developed using secure coding standards to mitigate vulnerabilities such as XSS, CSRF, and SQL injection.

7.2 Payment Security

We do not store full payment card information on our servers. All transactions are processed via secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS).

If you make a payment via our platform, your card details are encrypted and securely handled by our payment service providers.

7.3 Incident Response and Breach Notification

Despite our best efforts, no system is completely immune to risks. In the event of a data breach or suspected security incident:

·       We will promptly investigate the issue

·       Take necessary steps to contain the breach and mitigate harm

·       Notify affected individuals and regulators as required by applicable data protection laws (such as the GDPR or equivalent)

We maintain a formal incident response plan to handle such situations efficiently and transparently.

7.4 Security on Your Side: What You Can Do

While we work diligently to protect your information, you also play a role in safeguarding your data. We recommend the following best practices:

·       Choose strong, unique passwords and update them regularly

·       Do not share your login credentials with others

·       Log out of your account after use, especially on public or shared devices

·       Be cautious of phishing emails or suspicious links pretending to be from Safar Dream

·       Keep your devices and antivirus software up to date

7.5 Third-Party Website Links

Our website and app may contain links to external websites not operated by Safar Dream. We are not responsible for the privacy practices or security of those third parties. We encourage you to review their privacy policies before sharing any personal information.

8. Cookies and Tracking Technologies

Safar Dream uses cookies and other tracking technologies to enhance your user experience, analyze website traffic, personalize content, and support marketing efforts. This section explains what these technologies are, how we use them, and your choices regarding their use.

8.1 What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

Cookies may be:

·       Session cookies: Deleted automatically when you close your browser

·       Persistent cookies: Remain stored on your device until they expire or are deleted

8.2 Types of Cookies We Use

We categorize cookies into the following types:

8.2.1 Strictly Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable you to navigate the site and use its features, such as accessing secure areas and making bookings.

Examples include:

·       User authentication

·       Load balancing

·       Session management

8.2.2 Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use our website. They help us understand and improve site performance and user experience.

Examples include:

·       Pages visited

·       Time spent on the site

·       Browser and device types

·       Errors encountered

We may use services like Google Analytics for this purpose.

8.2.3 Functionality Cookies

These cookies allow our website to remember choices you make and provide enhanced, personalized features.

Examples include:

·       Language preferences

·       Currency settings

·       Remembering login credentials

8.2.4 Targeting and Advertising Cookies

These cookies are used to deliver relevant advertisements based on your interests. They also help measure the effectiveness of our marketing campaigns.

We may share this information with third-party advertising partners to display personalized ads across the web.

8.3 Web Beacons and Similar Technologies

In addition to cookies, we may use web beacons, pixels, tags, and JavaScript to track usage patterns, improve services, and manage email campaigns. These technologies help us understand whether emails have been opened and links clicked, so we can better tailor our communications.

8.4 Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. These third parties may include:

·       Social media platforms (e.g., Facebook, Instagram)

·       Advertising networks (e.g., Google Ads, Meta Ads)

·       Video hosting services (e.g., YouTube, Vimeo)

These third parties may collect data about your online activities over time and across different websites. We encourage you to review their respective privacy policies.

8.5 Managing Cookies

You have the right to control how cookies are used on your device.

Browser Settings

Most web browsers allow you to:

·       View what cookies are stored

·       Delete cookies

·       Block all or specific cookies

·       Receive alerts before cookies are placed

Instructions vary by browser (e.g., Chrome, Firefox, Safari, Edge). Please refer to your browser’s help documentation.

Cookie Banner and Consent Management

When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. Your preferences can be updated at any time via our cookie settings tool.

8.6 Impact of Disabling Cookies

Please note that disabling or rejecting certain cookies may impact the functionality of the website, limit your access to certain features, or result in a less personalized experience.

9. Your Rights and Choices

At Safar Dream, we believe in giving you meaningful control over your personal data. Depending on your location and the applicable data protection laws (such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or similar regulations), you may be entitled to various rights regarding the personal information we collect and process.

9.1 Overview of Your Data Protection Rights

9.1.1 Right to Access

You have the right to request access to the personal data we hold about you, including:

·       What information we collect

·       The purposes of processing

·       Who we share it with

·       The data retention period

9.1.2 Right to Rectification

You may request that we correct or update inaccurate, incomplete, or outdated personal information.

9.1.3 Right to Erasure (Right to Be Forgotten)

You can request that we delete your personal data, subject to legal or contractual obligations requiring us to retain certain information.

9.1.4 Right to Restrict Processing

You may ask us to limit the use of your personal data under certain circumstances (e.g., if you contest its accuracy or oppose its processing).

9.1.5 Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transfer it to another service provider.

9.1.6 Right to Object to Processing

You can object to the processing of your data for specific purposes, such as direct marketing or profiling, based on legitimate interests.

9.1.7 Right to Withdraw Consent

If we rely on your consent to process your data, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

9.1.8 Right Not to Be Subject to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing (including profiling) that has legal or significant effects on you, unless certain exceptions apply.

9.2 Response Time and Fees

We aim to respond to all valid requests within 30 days. In some cases, it may take longer due to the complexity of your request. If so, we will inform you of the delay and explain the reasons.

We do not charge a fee for fulfilling your request, unless:

·       Your request is unfounded, repetitive, or excessive, in which case we may charge a reasonable fee or refuse to act on it.

9.3 Complaints and Supervisory Authorities

If you believe we have not adequately respected your rights or processed your personal data lawfully, you have the right to lodge a complaint with a data protection authority in your jurisdiction.

For example, under the GDPR, you can contact your local Supervisory Authority or the Lead Supervisory Authority in the country where Safar Dream is established.

10. International Data Transfers

Safar Dream is committed to protecting your personal data regardless of where it is processed. As a global travel service provider, we may transfer, store, or process your information in countries outside of your country of residence, including in jurisdictions that may not provide the same level of data protection as your home country.

10.1 Why International Transfers Happen

We may transfer your personal data internationally for the following reasons:

·       To provide travel services such as hotel bookings, flight arrangements, or tour activities with partners and suppliers located around the world.

·       To process payments through international financial institutions or third-party payment processors.

·       To support our business operations through cloud services, data analytics platforms, customer support, or IT infrastructure hosted outside your jurisdiction.

·       To comply with legal or regulatory obligations in other countries.

10.2 Transfers Outside the European Economic Area (EEA)

If you are located in the European Economic Area (EEA), your personal data may be transferred to countries outside the EEA. In such cases, we take appropriate steps to ensure your data is afforded an equivalent level of protection, such as:

·       Adequacy Decisions: We may transfer data to countries that the European Commission has determined offer an adequate level of data protection.

·       Standard Contractual Clauses (SCCs): Where required, we use EU-approved model clauses to ensure appropriate data protection guarantees are in place.

·       Binding Corporate Rules (BCRs): In some cases, our partners may operate under BCRs approved by a data protection authority.

·       Other Legal Safeguards: We may implement supplementary technical and organizational measures to ensure data remains secure during and after transfer.

10.3 Transfers Under Other Legal Frameworks

For residents of other jurisdictions, such as the UK, Canada, Brazil, or California, we comply with the applicable legal requirements for cross-border data transfers, including:

·       UK International Data Transfer Agreement (IDTA)

·       PIPEDA in Canada

·       LGPD in Brazil

·       CCPA/CPRA in California

10.4 Third-Party Service Providers and Processors

Some of our third-party service providers and contractors may be located in or store data in countries outside your jurisdiction. We ensure that:

·       These third parties are carefully vetted

·       They are contractually obligated to safeguard your personal data

·       They use your data only for the purposes specified by Safar Dream

10.5 Your Consent to International Transfers

By using our services or providing us with your personal data, you acknowledge and agree that your data may be transferred to and processed in countries other than your own, including to jurisdictions that may have different data protection rules.

Where required by law, we will request your explicit consent before transferring your personal data internationally.

10.6 Data Storage Locations

Your personal information may be stored in:

·       Our secure servers, which may be located in countries such as the United States, Germany, France, the United Arab Emirates, or others, depending on operational requirements.

·       Cloud infrastructure providers that are ISO 27001-certified and comply with global data protection standards.

11. Data Retention

Safar Dream retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and support our legitimate business operations.

11.1 How Long We Keep Your Data

The duration for which we retain personal data depends on the following criteria:

·       Purpose of Collection: We retain data as long as it is necessary to provide services you have requested, such as processing bookings, managing your account, or delivering customer support.

·       Legal Requirements: Certain information must be retained for a specific period to comply with financial, tax, travel, and other legal obligations.

·       Contractual Obligations: We may retain data to fulfill our obligations under contracts with you or third-party service providers.

·       Security and Fraud Prevention: In some cases, we retain data to investigate security incidents, prevent fraud, or ensure the integrity of our systems.

·       Consent and Preferences: Where processing is based on your consent (e.g., for marketing purposes), we retain your data until you withdraw your consent or request deletion.

11.2 Typical Retention Periods

Type of Data

Retention Period

Booking and travel information

7–10 years (to comply with accounting and regulatory requirements)

Customer support interactions

Up to 5 years after last interaction

Marketing preferences

Until consent is withdrawn

Payment records (limited)

7–10 years (subject to tax regulations)

User account data

For the duration of the account and up to 2 years after closure

Cookie and analytics data

6 months to 2 years, depending on type

11.3 Data Anonymization

In cases where we no longer need your data for any purpose but must retain it for statistical or analytical reasons, we may anonymize the data. Once anonymized, the data is no longer considered personal and may be retained indefinitely.

11.4 Deletion of Data

Once the applicable retention period expires, or upon your verified request (where allowed by law), your personal information will be securely deleted, anonymized, or otherwise disposed of in a manner that ensures it cannot be reconstructed or read.

11.5 Exceptions to Standard Retention Periods

In exceptional cases, we may retain your personal data for a longer period, including when:

·       Required by law or regulation

·       Necessary for legal proceedings or claims

·       You have given consent for extended storage

·       There is an ongoing investigation, dispute, or suspected fraud

12. Security of Your Personal Data

At Safar Dream, the security and confidentiality of your personal data are of paramount importance to us. We implement and maintain appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, destruction, or disclosure.

12.1 Our Security Measures

To safeguard your personal data, we use industry-standard protections, including but not limited to:

·       Data Encryption: Personal data is encrypted during transmission (using HTTPS/TLS) and at rest, where applicable.

·       Firewalls and Intrusion Detection: We deploy network security systems to monitor and block unauthorized access attempts.

·       Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.

·       Multi-Factor Authentication (MFA): MFA is implemented for access to sensitive internal systems and administrative platforms.

·       Security Audits: Regular internal and third-party audits help identify vulnerabilities and ensure compliance with security protocols.

·       Data Minimization: We collect only the data necessary for specified purposes and limit access accordingly.

·       Security Awareness Training: All employees undergo periodic training to understand data protection responsibilities and best practices.

12.2 Protection Against Unauthorized Access

We maintain physical, electronic, and procedural safeguards to protect your personal data against:

·       Unauthorized access or disclosure

·       Accidental loss or destruction

·       Hacking or cyberattacks

·       Malicious software (malware, ransomware, etc.)

All systems that process or store personal data are monitored for unusual activity and are protected by updated antivirus and anti-malware solutions.

12.3 Payment Security

For processing payments, we partner with PCI-DSS compliant payment gateways. This ensures that your credit card and banking information is handled securely and in compliance with international security standards.

We do not store full credit card numbers or security codes on our servers. When you submit payment details, they are tokenized or securely transmitted to our third-party payment provider.

12.4 Data Breach Notification

In the unlikely event of a data breach involving your personal data, we will:

·       Investigate the breach and take appropriate steps to contain and mitigate its impact.

·       Notify affected individuals and regulatory authorities (where legally required) within the required timeframes.

·       Provide information about what happened, what data was involved, and what steps we are taking to address the situation.

We are committed to transparency and will cooperate with regulatory bodies and law enforcement, where appropriate.

12.5 Your Role in Keeping Your Data Secure

While we take every reasonable precaution to protect your personal data, you also have a role to play in safeguarding your information:

·       Use strong, unique passwords and update them regularly.

·       Do not share your login credentials or sensitive information with unauthorized parties.

·       Log out of your Safar Dream account after using a shared or public device.

·       Be cautious of phishing emails, fraudulent websites, or phone calls pretending to represent Safar Dream.

If you suspect that your Safar Dream account has been compromised, please contact us immediately at:

contact@safardream.com

+212661810810

13. Children’s Privacy

Safar Dream is committed to protecting the privacy of children. Our services are not directed toward, nor intended for use by, individuals under the age of 16 (or the minimum age defined by applicable local laws). We do not knowingly collect personal information from children without verifiable parental consent.

13.1 Minimum Age Requirements

·       If you are under the age of 16 (or the equivalent age in your jurisdiction), you may not use our website, mobile applications, or travel booking services without the consent and supervision of a parent or legal guardian.

·       If we learn that we have unintentionally collected personal information from a child without proper consent, we will promptly delete that information from our records.

13.2 Parental or Guardian Consent

In cases where we offer services to minors (e.g., student group tours or family travel packages), we require that:

·       A parent or guardian provides written consent before any data is collected.

·       The data collected is limited to what is necessary to provide the requested service (e.g., full name, nationality, travel documents, and emergency contact).

·       Consent can be withdrawn at any time by contacting our Data Protection Officer.

13.3 How We Use Children’s Data

Where parental consent has been provided, children’s personal data is only used for:

·       Travel bookings and accommodations

·       Visa or permit applications

·       Emergency communication during trips

·       Travel insurance purposes

We do not use children’s data for marketing, profiling, or any automated decision-making.

13.4 Rights of Parents and Guardians

Parents or guardians have the right to:

·       Access the personal information we have collected about their child

·       Request correction or deletion of that information

·       Withdraw consent at any time, which may result in the cancellation of travel services for the child

To exercise any of these rights, please contact us at:

contact@safardream.com

13.5 Reporting Concerns

If you believe that Safar Dream may have collected personal data from a child without proper authorization, please notify us immediately. We take such concerns seriously and will investigate and respond accordingly.

14. Your Privacy Rights and Choices

At Safar Dream, we believe you should have full control over your personal data. Depending on your location and applicable data protection laws, you may have certain rights and choices in relation to how we collect, use, store, and share your information.

14.1 Rights You May Have

Depending on your country of residence, your rights may include the following:

a. Right to Access

You have the right to request access to the personal information we hold about you, including details about how we use it, whom we share it with, and why.

b. Right to Rectification

If your information is inaccurate or incomplete, you can ask us to correct or update it.

c. Right to Erasure (“Right to Be Forgotten”)

You may request the deletion of your personal information, subject to legal or contractual obligations that require us to retain certain data.

d. Right to Restriction of Processing

You can request that we limit the processing of your data in specific situations (e.g., when you contest the accuracy or object to the use).

e. Right to Data Portability

You may request a copy of your personal information in a machine-readable format and ask us to transmit it to another service provider, where feasible.

f. Right to Object

You may object to the processing of your personal data for direct marketing or based on our legitimate interests.

g. Right to Withdraw Consent

If we are processing your information based on consent, you have the right to withdraw that consent at any time.

h. Right Not to Be Subject to Automated Decision-Making

You have the right not to be subject to decisions made solely by automated means, including profiling, that significantly affect you.

14.2 How to Exercise Your Rights

You can exercise your rights by contacting us at:

contact@safardream.com

+212661810810

When submitting your request, please provide:

·       Your full name

·       The email address associated with your account or booking

·       A clear description of your request

·       Proof of identity (if legally required)

We will respond to your request within the timeframe required by applicable law (typically 30 days). If we require more time, we will notify you and explain the reason for the delay.

14.3 Rights for Residents in Specific Regions

a. European Economic Area (EEA) and UK

Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the rights listed above. You also have the right to lodge a complaint with your local Data Protection Authority (DPA).

b. California (CCPA/CPRA)

Residents of California have the right to:

·       Know what categories of personal data are collected and shared

·       Request access to specific pieces of personal information

·       Opt out of the “sale” or “sharing” of personal data

·       Request deletion or correction of inaccurate personal data

·       Limit the use of sensitive personal information

We do not sell personal data in the traditional sense, but we will honor opt-out rights where required.

c. Canada

Under PIPEDA, Canadian residents have the right to access, correct, and challenge the use of their personal data. You may also file a complaint with the Office of the Privacy Commissioner of Canada.

d. Brazil

Under LGPD, Brazilian residents have similar rights to access, correct, delete, and restrict the use of their personal data.

14.4 Managing Your Preferences

You can manage how we communicate with you by:

·       Updating your profile or account settings

·       Using the “unsubscribe” link in marketing emails

·       Contacting us directly to adjust your preferences

15. Cookies and Tracking Technologies

Safar Dream uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver relevant advertisements. This section explains what these technologies are, how we use them, and your choices regarding their use.

15.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember information about your preferences or past actions.

There are several types of cookies:

·       Session Cookies: Temporary cookies that expire when you close your browser.

·       Persistent Cookies: Remain on your device for a set period or until deleted.

·       First-Party Cookies: Set by the website you are visiting.

·       Third-Party Cookies: Set by other domains (e.g., analytics or advertising providers).

15.2 Types of Cookies We Use

Cookie Type

Purpose

Strictly Necessary

Essential for the website to function properly (e.g., secure login, booking).

Performance

Collect anonymous data on how users interact with the site (e.g., page visits).

Functionality

Remember your preferences and personalize your experience (e.g., language settings).

Targeting / Advertising

Deliver relevant ads based on your browsing behavior and preferences.

Analytics

Help us understand user behavior to improve performance and content.

15.3 Third-Party Tracking Technologies

We may allow third parties (such as Google Analytics, Facebook Pixel, or affiliate partners) to set cookies and use other tracking technologies on our website. These providers help us:

·       Analyze user behavior

·       Measure campaign effectiveness

·       Deliver tailored advertisements

These third parties may collect information about your activities over time and across other websites and services.

15.4 Cookie Consent and Control

When you visit our website for the first time, you will see a cookie banner requesting your consent for non-essential cookies. You can accept, reject, or customize your cookie preferences.

You can also control cookies through your browser settings:

·       Delete cookies stored on your device

·       Block all cookies, or specific types

·       Receive alerts when a cookie is being placed

However, please note that disabling cookies may affect the functionality and performance of our website.

15.5 Do Not Track (DNT) Signals

Some browsers offer a “Do Not Track” feature. Our website currently does not respond to DNT signals, as there is no industry-wide consensus on how to interpret them. We respect your privacy preferences through our cookie consent tool instead.

15.6 Retention of Cookie Data

Cookies are stored on your device for varying lengths of time:

·       Session cookies: Deleted when you close your browser

·       Persistent cookies: Retained for a defined period (e.g., 30–365 days), unless manually deleted

We regularly review our cookie policies and update them as technologies and privacy standards evolve.

15.7 Updating Your Preferences

You can revisit your cookie preferences at any time by clicking on the “Cookie Settings” link located in the footer of our website. There, you can change or withdraw your consent at any time.

16. International Data Transfers

Because Safar Dream serves travelers and partners around the world, your personal data may be transferred to, stored in, and processed in countries outside of your own, including countries that may not offer the same level of data protection as your home jurisdiction. We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy and applicable data protection laws.

16.1 Why Your Data May Be Transferred

We may transfer your personal data internationally in the following scenarios:

·       To complete travel bookings with international hotels, airlines, tour operators, or visa agencies.

·       To store and process your data on our global cloud-based infrastructure.

·       To allow support teams, business units, or service providers in other countries to assist with your booking, customer service requests, or technical issues.

·       For fraud detection, analytics, marketing, and service optimization that relies on international tools or platforms.

16.2 Data Transfers Within the Safar Dream Ecosystem

Safar Dream operates internationally and may transfer personal data across its internal departments and affiliated offices. These transfers are governed by strict access controls, data minimization principles, and internal policies to ensure security and lawful processing.

16.3 Transfers to Third-Party Service Providers

We engage with carefully selected third-party vendors and partners who may be located outside of your country. These may include:

·       Payment processors

·       Cloud hosting providers

·       CRM and marketing platforms

·       Travel insurance companies

·       IT support and customer service vendors

All such partners are required to implement data protection and security standards that meet our own internal policies and comply with legal requirements.

16.4 Legal Mechanisms for Data Transfers

When your data is transferred internationally, we rely on appropriate safeguards, such as:

·       Standard Contractual Clauses (SCCs) approved by the European Commission or other regulatory bodies

·       Data Processing Agreements (DPAs) with our vendors and partners

·       Adequacy decisions where a country has been deemed by relevant authorities to offer an adequate level of data protection

·       Binding Corporate Rules (BCRs) or certifications for multinationals where applicable

16.5 Data Transfers Outside the EEA, UK, or Switzerland

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, your personal data may be transferred to countries that do not provide an equivalent level of data protection under EU/UK law.

In such cases, we take the following measures:

·       We ensure the recipient enters into Standard Contractual Clauses or equivalent mechanisms.

·       We evaluate the legal environment of the destination country and implement additional technical or contractual safeguards as needed.

·       We notify you where required and provide a means for you to obtain a copy of the applicable safeguards.

16.6 Your Rights Regarding International Transfers

You may contact us at any time to:

·       Request further information about how your data is protected during international transfers

·       Request a copy of applicable contractual safeguards (where legally permitted)

·       Object to certain types of transfers where permitted by law

Please contact our Data Protection Officer at:

contact@safardream.com

17. Data Retention and Deletion

Safar Dream retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, and ensure the ongoing operation and safety of our services. This section explains how long we keep your information and how you can request its deletion.

17.1 How Long We Keep Your Data

We retain your personal data based on the following criteria:

Type of Data

Retention Period

Booking and transaction records

Up to 10 years, as required by tax, financial, and travel industry regulations

Customer service interactions

Typically 3–5 years, depending on the nature of the inquiry

Marketing and communications data

Until you unsubscribe, opt out, or for a maximum of 5 years after last interaction

Technical and analytics data

Varies from 30 days to 2 years, based on platform settings

Account-related data (if registered)

Retained until your account is deleted or becomes inactive for a defined period

Legal or contractual data

As long as necessary to defend or exercise legal claims

In cases where no specific retention period is required by law, we will delete or anonymize your data when it is no longer needed for the purposes for which it was collected.

17.2 Data Deletion Requests

You have the right to request that we delete your personal data in the following circumstances:

·       When the data is no longer necessary for the purpose it was collected

·       If you withdraw your consent (where consent was the legal basis for processing)

·       If you object to the processing and there are no overriding legitimate grounds

·       If the data was unlawfully collected or processed

·       To comply with a legal obligation

To make a deletion request, please contact us via:

contact@safardream.com

+212 5 39 34 31 00

We may ask you to verify your identity before processing your request. Once verified, we will respond within the timeframes required by applicable law.

17.3 Exceptions to Deletion

In some cases, we may deny or delay a deletion request if:

·       We need to retain the data to comply with legal obligations (e.g., tax or financial records)

·       The data is required to resolve disputes or enforce agreements

·       The data is necessary for legitimate business interests (e.g., fraud prevention)

·       Retention is required for compliance with travel industry obligations (e.g., flight manifest data)

If your request is denied, we will explain the reason and your available options.

17.4 Account Inactivity

If you create an account on our platform and remain inactive for a prolonged period (e.g., 2 years), we may:

·       Contact you to confirm whether you still wish to maintain your account

·       Deactivate or delete your account and associated data after a final notice

You may reactivate your account or request a backup of your data before deletion takes place.

17.5 Data Anonymization

In cases where full deletion is not possible or required, we may anonymize your personal data so that it can no longer be used to identify you. Anonymized data may be retained for statistical, research, or analytical purposes.

18. Data Security and Protection Measures

Safar Dream takes the security of your personal data seriously. We implement industry-standard technical, administrative, and organizational measures to protect your data against unauthorized access, accidental loss, disclosure, alteration, or destruction.

18.1 Our Commitment to Data Security

We are committed to ensuring that your information is:

·       Confidential: Only authorized personnel and partners can access it.

·       Intact: Protected against tampering or modification.

·       Available: Accessible when needed for legitimate purposes.

18.2 Security Measures in Place

To safeguard your personal data, Safar Dream employs a comprehensive set of protections, including but not limited to:

Technical Measures

·       Encryption of data during transmission (e.g., HTTPS, SSL/TLS protocols)

·       Firewalls and intrusion detection systems

·       Secure server environments

·       Regular security updates and vulnerability patching

·       Data backups and disaster recovery procedures

Organizational Measures

·       Access control policies to ensure only authorized staff can view personal data

·       Mandatory confidentiality agreements for employees and contractors

·       Employee training programs on privacy and security best practices

·       Regular audits and monitoring to detect unusual activity

Administrative Measures

·       Data Protection Impact Assessments (DPIAs) for high-risk processing

·       Vendor risk assessments for all third-party service providers

·       Incident response plan in case of data breaches or suspected vulnerabilities

18.3 Payment Data Security

When you make payments through Safar Dream, your payment information (such as credit card or bank details) is processed securely by certified third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS). We do not store your full payment card details on our servers.

18.4 Breach Notification Protocol

In the unlikely event of a personal data breach, we will:

·       Investigate the nature and scope of the breach

·       Notify affected individuals and relevant authorities without undue delay, where required by law

·       Take immediate steps to contain and resolve the breach

·       Maintain a record of the breach and our response

18.5 Your Role in Security

While we do everything we can to protect your data, you also play a vital role. We encourage you to:

·       Use strong, unique passwords for your accounts

·       Log out of your account when using public or shared devices

·       Be cautious with suspicious emails or links

·       Keep your devices and apps updated

If you suspect that your account has been compromised, please notify us immediately at:

contact@safardream.com

+212 8 02 00 80 80



19. Your Rights and Choices

Safar Dream believes in empowering you with control over your personal data. Depending on your location and applicable data protection laws (such as the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), or others), you may have specific rights regarding how we collect, use, and share your personal information.

19.1 Your Privacy Rights

Here are the key rights you may exercise:

Right to Access

You have the right to request access to the personal data we hold about you, including information about how we use it, who we share it with, and the purpose of processing.

Right to Rectification

You may ask us to correct any inaccurate or incomplete personal data. We will verify and update the information as necessary.

Right to Erasure (“Right to be Forgotten”)

In certain circumstances, you can request that we delete your personal data, especially when:

·       The data is no longer necessary

·       You withdraw consent

·       You object to processing and there are no overriding legitimate grounds

Right to Restrict Processing

You can ask us to restrict the use of your data if:

·       You contest its accuracy

·       Its processing is unlawful but you don’t want it deleted

·       You need the data to establish, exercise, or defend a legal claim

Right to Data Portability

You have the right to request a copy of your data in a structured, commonly used, machine-readable format, and to transmit that data to another controller, where technically feasible.

Right to Object

You may object to the processing of your personal data where we rely on legitimate interests or use it for direct marketing purposes.

Right to Withdraw Consent

If you previously gave consent for specific uses of your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

19.2 Rights Under the CCPA (for California Residents)

If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA):

·       The Right to Know what personal information we collect, use, and disclose

·       The Right to Delete personal information we have collected from you

·       The Right to Opt Out of the sale or sharing of your personal data (if applicable)

·       The Right to Non-Discrimination for exercising your privacy rights

19.3 Appeals and Complaints

If you are dissatisfied with our handling of your data or response to your privacy request:

·       You may file a complaint with a data protection authority in your jurisdiction.

·       You can also contact our Data Protection Officer (DPO) at:

contact@safardream.com

19.4 Limitations

Please note that some rights may be subject to limitations. For example, we may not be able to comply with a request if it:

·       Conflicts with our legal obligations

·       Compromises the privacy of others

·       Prevents us from fulfilling a contract you’re part of

20. Marketing Preferences and Communication Controls

At Safar Dream, we strive to ensure that all communications you receive are relevant, timely, and respectful of your preferences. This section outlines how we use your personal data for marketing purposes, your options for managing your communication preferences, and how you can opt in or out at any time.

20.1 Types of Marketing Communications

Depending on your relationship with us and the preferences you’ve set, you may receive the following types of marketing messages:

·       Promotional Emails: Updates about new travel packages, destination highlights, seasonal offers, and exclusive deals.

·       SMS Notifications: Time-sensitive promotions, reminders for incomplete bookings, or urgent travel advisories (if you opt in).

·       Push Notifications: On our website or mobile app, including limited-time offers or personalized recommendations.

·       Personalized Advertising: Displayed on websites or apps you use, based on your browsing behavior, preferences, or past bookings.

20.2 Legal Basis for Marketing

Depending on your location, we rely on one of the following legal bases to send you marketing content:

·       Consent: For users in the EU/EEA or UK, we only send marketing materials if you have explicitly opted in.

·       Legitimate Interest: For existing customers, we may send marketing based on previous interactions, unless you opt out.

You have the right to withdraw consent or object to this processing at any time.

20.3 Managing Your Preferences

You have full control over your communication settings. You can manage them through the following options:

Email Preferences

·       Click the "Unsubscribe" link at the bottom of any marketing email.

·       Visit your account settings on our website to manage preferences.

SMS Messages

·       Reply “STOP” to any marketing SMS message.

·       Adjust preferences through your account or contact us directly.

Push Notifications

·       You can enable or disable push notifications via your device or browser settings.

Targeted Ads

·       Adjust ad settings in your browser or social media platforms.

·       Use tools like YourAdChoices, Network Advertising Initiative, or Google Ads Settings to manage third-party tracking.

20.4 Third-Party Marketing

We do not sell or rent your personal data to third parties for their direct marketing purposes without your explicit consent.

If we collaborate with trusted partners (e.g., hotels, airlines, or tour operators) to send joint marketing campaigns, you will be informed and given the option to opt out.

20.5 Transactional vs. Marketing Communications

Please note that transactional or service communications—such as booking confirmations, itinerary updates, flight alerts, or service announcements—are not considered marketing. These communications are essential and cannot be opted out of unless you cancel your account.

20.6 Frequency of Marketing

We strive to keep our communications relevant and respectful. By default, you will not receive more than:

·       2–3 promotional emails per week

·       1–2 SMS messages per week, if opted in

·       Real-time notifications only when highly relevant or triggered by your activity

20.7 Children and Marketing

We do not knowingly market to individuals under the age of 16. If we discover that a minor has signed up to receive marketing content, we will remove them from our lists and delete any associated data where appropriate.

21. Changes to This Privacy Policy

Safar Dream reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. We will notify you of any material changes through:

·       A prominent notice on our website

·       An email or message (if you are a registered user)

·       Updated “Last Updated” date at the top of this Policy

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

22. How to Contact Us

If you have any questions, concerns, requests, or complaints related to this Privacy Policy or our data protection practices, you may contact us via:

Safar Dream

Address: Angle Avenue Med VI et Rue Malton, NEW CENTER - Résidence ESSAADA A, N° 34-A,, 90000 - Tangier

Email: contact@safardream.com

Phone: +212661810810 / +212 5 39 34 31 00 / +212 8 02 00 80 80 / +349 50 95 81 21

Website: www.safardream.com

23. Complaints to Supervisory Authorities

If you are not satisfied with how Safar Dream processes your personal data or responds to your concerns, you have the right to lodge a complaint with your local data protection authority.

For example:

·       EU residents may contact their country’s Data Protection Authority.

·       UK residents may contact the Information Commissioner’s Office (ICO).

·       California residents may contact the California Privacy Protection Agency (CPPA).

We encourage you to reach out to us first, and we will do our best to resolve any issues promptly.

24. Final Statement

Safar Dream is committed to earning your trust by being transparent, secure, and respectful with your data. Your privacy is at the heart of our business values, and we aim to offer you not just a seamless travel experience, but peace of mind when it comes to your personal information.

Thank you for choosing Safar Dream.